Terms of Services
Please read these Terms carefully.
By accessing this website or engaging my coaching services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety. If you do not agree, you must not use this website or engage my services.
1. Definitions
As used in these Terms: "Coach", "I", "me", or "my" refers to Yulia Kadamtseva, operating as a self-employed individual providing neurointegration coaching services. "Client", "you", or "your" refers to any individual accessing this website or engaging my services. "Services" refers to all coaching, training, and educational services provided by me, including sessions, assessments, and supplementary materials. "Agreement" refers to these Terms of Service as may be amended from time to time.
2. Nature of Services
I provide neurointegration coaching services as a certified individual practitioner. My services are educational and developmental in nature and encompass the following:
(a) Individual coaching sessions conducted via video call; (b) Evidence-based neuroscience education and brain training techniques; (c) Psycho-emotional assessments and progress evaluations; (d) Personalized goal-setting and agile planning support (NeuroSprints); (e) Between-session support via agreed communication channels.
All services are provided pursuant to the Neurointegration method as developed by the Neurointegration Institute, supplemented by my individual professional development and expertise in applied neuroscience and brain health.
3. Scope of Engagement and Limitations
3.1 Coaching is not therapy
I am not a licensed therapist, psychologist, psychiatrist, or clinical mental health professional. Coaching is a distinct and separate profession from psychotherapy and licensed counseling. My services do not constitute, and shall not be construed as, psychological treatment, psychiatric care, or any form of licensed mental health intervention.
3.2 Coaching is not medical advice
Nothing communicated during our sessions, via email, or through this website constitutes medical advice, diagnosis, or treatment. I am not a licensed medical professional. You should consult a qualified healthcare provider before making any changes to your health, wellness, medication, or exercise regimen.
3.3 Referrals
I reserve the right, at my sole discretion, to refer you to a licensed mental health professional or medical practitioner if I reasonably determine that your needs fall outside the scope of coaching services.
4. Client Eligibility and Suitability
By engaging my services, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into this Agreement; (c) you are not currently experiencing an acute mental health crisis that requires immediate clinical intervention; and (d) you understand and accept the nature and limitations of coaching as described herein.
5. Session Structure and Scheduling
Sessions are conducted via video conferencing platform (Zoom, Google Meet, or equivalent) and vary in duration from 30 to 90 minutes depending on session type. All sessions must be scheduled in advance through the agreed booking method. You are responsible for ensuring a stable internet connection and a private environment suitable for coaching.
6. Cancellation and Rescheduling Policy
I respectfully request a minimum of 48 hours' notice for any cancellation or rescheduling request. Sessions cancelled with less than 48 hours' notice, or missed without prior notification, may be forfeited at my discretion. Repeated cancellations may affect the continuation of our coaching engagement. I reserve the right to cancel or reschedule sessions due to unforeseen circumstances; in such cases, I will provide as much notice as practicable and offer alternative scheduling.
7. Fees, Payment, and Refund Policy
All fees for coaching services shall be agreed upon prior to commencement of services and are payable in advance unless otherwise agreed in writing. Accepted payment methods include Paypal transfer. All fees are stated in HKD/USD/EUR and are non-refundable once coaching services have commenced. In the event that services have not yet commenced, a refund request must be submitted in writing within 3 days of payment. I reserve the right to modify my fee structure upon reasonable notice.
8. Confidentiality
All information disclosed by you during the course of our coaching engagement shall be treated as strictly confidential. I shall not disclose, share, or otherwise communicate your personal information to any third party without your express written consent, except in the following circumstances: (a) where disclosure is required by applicable law or a court of competent jurisdiction; (b) where I have reasonable grounds to believe there is a risk of serious harm to you or others; or (c) for clinical or professional supervision purposes, subject to those supervisors being bound by equivalent confidentiality obligations.
9. Intellectual Property
All materials, tools, frameworks, templates, and content provided during our coaching engagement, including but not limited to NeuroBalance, NeuroSurfing, and NeuroSprints materials, are provided for your personal use only. You may not reproduce, distribute, modify, or commercialise any such materials without my prior written consent.
10. Client Responsibilities and Acknowledgements
By engaging my services, you expressly acknowledge and agree that: (a) your active participation, honesty, and commitment are essential to the coaching process; (b) you retain full responsibility for all decisions made and actions taken during and following our engagement; (c) results from coaching are not guaranteed and depend on your individual circumstances, effort, and engagement; and (d) you will promptly seek appropriate professional assistance if your needs exceed the scope of coaching.
11. No Guarantee of Results
I make no representations or warranties, express or implied, regarding the outcomes or results of coaching services. Any testimonials, case studies, or examples provided on this website represent individual experiences and do not constitute a guarantee that you will achieve similar results. Individual outcomes vary based on personal circumstances, effort, and factors outside my control.
12. Limitation of Liability
To the fullest extent permitted by applicable law, I shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of this website or participation in coaching services, including but not limited to emotional distress, loss of income, or failure to achieve desired outcomes. My total aggregate liability to you shall not exceed the total fees paid by you in the three (3) months preceding the claim.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Hong Kong,SAR. In the event of any dispute arising from these Terms or the services provided, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, the dispute shall be submitted to mediation before initiating any formal legal proceedings.
14. Amendments
I reserve the right to amend these Terms at any time. Material changes will be communicated to active clients via email. Continued use of this website or engagement of services following notification of changes constitutes your acceptance of the revised Terms.
15. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
16. Contact
For questions regarding these Terms, please contact: hello@yulianeuro.com