Privacy Policy

Your privacy is important to me.

This Privacy Policy explains what personal data I collect, how I use and protect it, and your rights in relation to that data. By using this website or engaging my services, you consent to the practices described herein.

1. Data Controller

For the purposes of applicable data protection legislation, the data controller is: Yulia Kadamtseva, self-employed individual, contactable at hello@yulianeuro.com. As I operate as a sole individual practitioner without a registered company, I process your personal data in my capacity as an individual data controller.

2. Categories of Personal Data Collected

2.1 Data you provide directly

I collect the following categories of personal data when you interact with my website or engage my services: (a) Identity data: full name, date of birth (where relevant); (b) Contact data: email address, phone number, time zone, country of residence; (c) Health and wellbeing data: information you voluntarily disclose regarding your mental, emotional, and physical wellbeing, including responses to standardised assessments such as PHQ-8, GAD-7, Holmes-Rahe Life Stress Inventory, and Neurointegration Institute assessments; (d) Goal and progress data: information regarding your personal goals, coaching history, and progress notes; and (e) Financial data: payment information processed via third-party payment processors.

2.2 Data collected automatically

When you visit this website, I may collect certain technical data automatically, including your IP address, browser type, device type, pages visited, and time of access, via analytics tools such as Google Analytics.

3. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (EU) 2016/679 ("GDPR") applies, I process your personal data on the following legal bases: (a) Contractual necessity: to deliver coaching services pursuant to our agreement; (b) Legitimate interests: to improve my services and communicate relevant updates; (c) Legal obligation: to comply with applicable legal requirements; and (d) Explicit consent: for the processing of special category data (health and wellbeing information), which you provide voluntarily in the context of our coaching engagement.

4. How I Use Your Personal Data

Your personal data is used solely for the following purposes: (a) to deliver, personalise, and improve coaching services; (b) to schedule and manage sessions and communications; (c) to track your progress and tailor our work together; (d) to comply with legal and regulatory obligations; and (e) to send service-related communications, including session reminders and follow-up materials.

I do not sell, rent, or transfer your personal data to third parties for commercial purposes.

5. Special Category Data

Health and wellbeing information constitutes special category data under the GDPR and equivalent legislation. I collect and process this information solely on the basis of your explicit consent and for the direct purpose of providing coaching services. This data is handled with the highest level of confidentiality and is never shared without your express written consent, except where legally required.

6. Data Retention

I retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Coaching notes and assessment records are retained for a maximum of 5 years following the conclusion of our engagement, after which they are securely deleted. Financial records are retained for 5 years in compliance with applicable tax and accounting obligations.

7. Data Security

I implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include: (a) password-protected storage of session notes and client records; (b) use of encrypted communication tools where practicable; and (c) restricted access to personal data on a need-to-know basis. Please note that no method of electronic transmission or storage is entirely secure, and I cannot guarantee absolute security.

8. Third-Party Service Providers

I engage certain third-party service providers to support the delivery of my services, including scheduling software, video conferencing platforms, and payment processors. These providers may process your data only as necessary to provide their services and are subject to appropriate data processing agreements. I do not authorise these providers to use your data for their own purposes.

9. International Data Transfers

As I work with clients internationally, your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, I take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable law.

10. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to your personal data: (a) Right of access: to request a copy of the personal data I hold about you; (b) Right to rectification: to request correction of inaccurate or incomplete data; (c) Right to erasure: to request deletion of your data in certain circumstances; (d) Right to restriction: to request that I limit the processing of your data; (e) Right to data portability: to receive your data in a structured, machine-readable format; (f) Right to object: to object to processing based on legitimate interests; and (g) Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time.

To exercise any of these rights, please contact me at hello@yulianeuro.com.
I will respond within 30 days.

11. Cookies and Analytics

This website may use cookies and similar tracking technologies to analyse website traffic and improve user experience. You may control cookie settings through your browser preferences. Where required by law, I will seek your consent prior to placing non-essential cookies.

12. Minors

My services are intended exclusively for individuals aged 18 years and above. I do not knowingly collect personal data from minors. If I become aware that data has been collected from a minor, I will take immediate steps to delete such data.

13. Amendments to This Policy

I reserve the right to update this Privacy Policy at any time to reflect changes in my practices or applicable law. The revised policy will be posted on this website with an updated effective date. Material changes will be communicated to active clients.

14. Contact

For any questions, concerns, or requests regarding this Privacy Policy or my data processing practices, please contact: hello@yulianeuro.com